📋 Official Documents
Before you start using citinow apk, please read and fully understand these terms & conditions. This document outlines your rights and responsibilities as a platform member, as well as our commitment to providing a safe, fair, and enjoyable gaming experience in Malaysia.
Six key things you need to know before using our platform
Citinow apk is an entertainment platform that is for individuals aged 18 and above only. Registration by individuals under the minimum age is strictly prohibited. We reserve the right to request age verification at any time and to close any non-compliant account without compensation.
Each individual is only permitted to hold one active account on citinow apk. Creating multiple accounts under the same individual is a serious violation that may result in all related accounts being suspended and balances refunded after deducting any bonuses already used. You are responsible for keeping your account information secure.
The minimum deposit is RM 20 via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks). The minimum withdrawal is RM 50 and is processed within 5–15 minutes. For security and anti-money laundering purposes, the withdrawal method must match the deposit method used for each transaction.
All bonuses on citinow apk are subject to rollover requirements that are clearly stated at the time of the promotion. The Welcome Bonus carries a rollover requirement of 5x the bonus value within 30 days. Bonuses cannot be transferred or cashed out before the rollover requirement is met. Only one active bonus is permitted at any one time.
All Live Casino game results (Baccarat, Roulette, Blackjack) are final once the round or hand has closed. Technical interruptions that occur after a bet has been placed does not allow the cancellation of bets. Citinow apk reserves the right to void any bets suspected of involving fraud or system manipulation.
Citinow apk protects your data with 256-bit SSL encryption and complies with Malaysia's Personal Data Protection Act 2010 (PDPA). You are responsible for keeping your password and account login details secure. Any suspicious activity must be reported to our support team immediately. immediately.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and citinow apk ("Platform", "We", or "Citinow APK"). By registering an account, logging in, making a deposit, or using any service provided by citinow apk, you confirm that you have read, understood, and agreed to be bound by all the terms set out in this document.
If you do not agree with any part of these terms, you must immediately stop using the citinow apk platform and not proceed with registration or login. Continued use of the platform following any amendments to the Terms constitutes acceptance of the revised terms.
Important Note: These Terms constitute the agreement between you and citinow apk. Please save a copy or bookmark this page for future reference. We recommend reviewing these terms periodically to ensure you remain up to date.
To register and use citinow apk, you must meet all of the following eligibility requirements without exception:
Citinow apk reserves the right to request identity verification documents (MyKad or passport) at any time to confirm your eligibility. Failure to provide the required documents within the specified timeframe may result in your account being temporarily suspended until verification is completed.
Age Restriction Notice: citinow apk uses a multi-tier age verification system. Any individual under 18 who successfully registers using false information will have their account closed immediately and all funds returned to their legal guardian.
Every citinow apk member is only permitted to hold one (1) active account. Registering, using, or controlling multiple accounts by the same individual is strictly prohibited and constitutes a serious violation of these terms.
You are solely responsible for:
Citinow apk uses 256-bit SSL encryption to protect all your account information. Two-factor authentication (2FA) is available and strongly recommended for an added layer of security. citinow apk will never ask for your password via email, live chat, or any other communication channel – if anyone does so on our behalf, it is a scam.
Citinow apk accepts deposits via the following Malaysian local payment methods only:
| Payment Methods | Minimum Limit | Maximum Limit | Processing Time |
|---|---|---|---|
| Touch 'n Go eWallet | RM 20 | RM 5,000/day | 1–2 minutes |
| DuitNow | RM 20 | RM 10,000/day | 1–3 minutes |
| GrabPay | RM 20 | RM 5,000/day | 1–2 minutes |
| Boost | RM 20 | RM 3,000/day | 1–2 minutes |
| ShopeePay | RM 20 | RM 3,000/day | 1–2 minutes |
| FPX (Maybank2u / CIMB Clicks) | RM 30 | RM 30,000/day | 2–5 minutes |
All deposits are final once confirmed by the payment system. citinow apk is not responsible for delays caused by third-party payment service providers. Deposited funds may only be used for gameplay within the citinow apk platform and cannot be transferred to other users.
Anti-Money Laundering: citinow apk is fully compliant with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA). All suspicious transactions will be investigated and reported to the relevant authorities.
Winnings withdrawals on citinow apk are subject to the following conditions:
| Membership Tier | Withdrawal Processing Time | Daily Withdrawal Limit |
|---|---|---|
| Bronze | 5–15 minutes | RM 10,000 |
| Silver | 5–10 minutes | RM 20,000 |
| Gold VIP | 3 minutes | RM 50,000 |
| Platinum VIP | 3 minutes | RM 100,000 |
| Diamond VIP | Instant | No limit |
Citinow apk does not charge any processing fees for standard withdrawals. However, some payment service providers may impose their own fees — this is beyond citinow apk's control.
All bonuses and promotions offered by citinow apk are subject to the specific terms stated alongside each offer. The general conditions that apply to all bonuses are as follows:
Citinow apk reserves the right to modify, suspend, or withdraw any bonus or promotion at any time with reasonable notice. citinow apk's decisions regarding bonus eligibility are final.
All games on citinow apk – including Live Casino (Baccarat, Roulette, Blackjack), Slots, Progressive Jackpots, and Virtual Sports – are subject to the following rules:
For Virtual Sports (EPL football, Malaysia Super League, badminton, e-sports, and more), bets placed before an event begins are final. Changes to the event schedule (postponements, cancellations) will be handled in accordance with citinow apk's virtual sports rules, which can be reviewed by contacting our support team.
Anti-Fraud: Any attempt to manipulate game outcomes, exploit software bugs, or use automated software (bots) is strictly prohibited and will result in immediate account closure and forfeiture of all balances.
Citinow apk is fully committed to responsible gambling practices. We provide the following tools to help you play within healthy limits:
Citinow apk will not contact you to encourage you to play more or deposit larger amounts. All marketing communications from us can be turned off at any time in your account settings. If you or someone you care about needs help with problem gambling, please contact Talian Kasih 15999 (24 hours, free of charge).
The following are strictly prohibited and constitutes a serious violation of citinow apk's terms:
Any breach of the above prohibitions will result in immediate account closure. citinow apk reserves the right to withhold balances linked to suspicious activity while an investigation is ongoing and to report to the relevant authorities where necessary.
Citinow apk operates as an online entertainment platform and provides its services on an "as is" basis. To the extent permitted under applicable Malaysian law:
Citinow apk's maximum liability in any claim is limited to the total amount you have deposited in the 30 days preceding the claim in question. Malaysian law applies to all claims relating to the use of this platform.
Citinow apk reserves the right to amend, update, or replace any part of these terms at any time. Members will be notified of significant changes via in-account notifications, registered email, or platform announcements with at least 7 calendar days before taking effect.
Continued use of the citinow apk platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and contact us to proceed with an orderly account closure.
For any enquiries regarding these Terms & Conditions or your use of the citinow apk platform, please reach out to our team:
By using citinow apk, you confirm that you have read, understood, and accepted all terms & conditions contained in this document. Thank you for trusting citinow apk as your preferred entertainment platform.
For many Malaysian players, terms & conditions documents are often overlooked — whether due to the length of the legal text, its lack of readability, or simply the eagerness to start playing right away. Citinow apk understands this. That's why we've structured these terms in the most accessible format possible, in English, with a visual summary at the top and the full content reachable via quick navigation. Our goal isn't to keep you from playing — rather, we want to make sure you know your rights and what you can expect from citinow apk.
One of the most common questions new citinow apk members ask is about the bonus rollover requirement — and understandably so, since it directly involves the money you deposit and the bonus funds you receive. In short, a rollover means you need to place bets totalling a specified amount before your bonus balance can be converted to withdrawable cash. For citinow apk's Welcome Bonus, the rollover requirement is 5x the bonus value. For example, if you receive a bonus of RM 200, you must wager a total of RM 1,000 before you can withdraw the bonus-related funds. This is a completely standard requirement in the online casino industry and is actually lower than what most other platforms offer. All bets on Baccarat, Roulette, Blackjack, slots, and virtual sports count in full toward the rollover with no deductions.
The security provisions in citinow apk's terms are among the most comprehensive in Malaysia's online casino industry. We don't simply mention "SSL encryption" as a marketing point — it is a technical standard that undergoes independent auditing every year. More importantly, citinow apk has a clearly defined policy on what we do and do not do with your data. We do not sell your data to advertisers. We do not use your data to target you with ads on other platforms. Your transaction records and game history belong to you and will only be shared with the relevant authorities if required by a court order or a Malaysian law enforcement agency.
When it comes to deposits and withdrawals, citinow apk takes a highly practical, user-friendly approach. Every payment method we offer is one that Malaysians already use in their daily lives — Touch 'n Go for tolls and food payments, DuitNow for instant bank transfers, GrabPay for Grab services, and Maybank2u or CIMB Clicks for everyday banking. We don't ask you to set up an unfamiliar digital wallet or create an account on a complicated international payment platform. The methods already on your phone are the ones we accept.
One point we want to highlight specifically is the prohibition on multiple accounts. citinow apk has a highly sophisticated detection system that identifies linked accounts based on IP address, device, payment information, and behavioural patterns. This is not merely a formality — it is an operational requirement that ensures fairness for all players and prevents abuse of the bonus system. If you have accidentally registered two accounts (for example, by re-registering after forgetting your password), please contact our support team right away. We will help resolve the situation without penalty, provided your intent was genuine and not an attempt to exploit the system.
Citinow apk's responsible gambling programme is among the most comprehensive of any online casino platform in Malaysia. We provide deposit limit, loss limit, session time limit, cooling-off period, and self-exclusion tools because we genuinely believe that good entertainment is entertainment that lasts. Playing at citinow apk should bring enjoyment, not stress or financial strain. If at any point you feel that gambling is starting to affect your daily life, family relationships, or finances, please use the self-exclusion tool available in your account or contact Talian Kasih 15999 for free and confidential support.
In closing, the citinow apk terms & conditions are not designed to confuse or inconvenience you. They exist to protect both parties – you as the player, and us as the platform provider. By understanding these terms, you can play with greater confidence, know what to expect in every situation, and make better-informed decisions. citinow apk is always happy to answer any questions about these terms – reach us via live chat within the platform at any time, and we will be glad to assist you.
All your personal data and account information on citinow apk is protected with 256-bit SSL encryption and handled in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We do not share, sell, or disclose your information to any third party without your consent. Read our full privacy policy for more details on how we handle your data safely and responsibly.
Read the Full Privacy PolicyThe citinow apk platform is for entertainment purposes only. Never play with money you cannot afford to lose. Set deposit and loss limits in your account before you start playing. citinow apk for individuals aged 18 and above only. If you need assistance with problem gambling, please contact Talian Kasih 15999 (free, 24 hours).
Learn More About Responsible GamblingCreate a free citinow apk account in just 2 minutes. Claim your Welcome Bonus of up to RM 1,000 and enjoy 500+ Live Casino, Jackpot, & Virtual Sports games – with guaranteed security and fairness.
For individuals aged 18 and above only. Please gamble responsibly.